Terms & Conditions

1. Who we are

Não Somos AI is a creative and digital agency based in Portugal, serving clients in any sector. You can reach us by email at geral@naosomosai.pt or by phone/WhatsApp at +351 961 578 618.

2. Our services

We create websites and applications, brand identity, SEO and Google presence, marketing and social media, and we provide maintenance and support. The exact scope of each project is always set out in a written proposal or quote, accepted by both parties before work begins.

3. Quotes and payments

• Package prices shown on the site include VAT at the legal rate in force, unless stated otherwise.
• Bespoke projects are subject to a specific quote, valid for the period stated within it.
• Payment terms (deposit and balance) are defined in each project proposal.
• Monthly maintenance is billed as a recurring subscription and can be cancelled with one month’s notice.

4. Delivery timelines

The timelines indicated assume the timely delivery, by the client, of content, access, materials and approvals required. Delays in delivering these elements proportionally extend the agreed timeline.

5. Intellectual property

Upon full payment, the rights to the final result of the project are transferred to the client, except for third-party components subject to their own licences (for example fonts, libraries or licensed images). Não Somos AI reserves the right to publicly reference the work in its portfolio, unless a confidentiality agreement states otherwise.

6. Client obligations

• Provide truthful information and the necessary rights over the content you give us.
• Ensure you are authorised to use any brands, text and images provided.
• Review and approve deliverables within the agreed timeframes.

7. Warranties and liability

We are committed to delivering high-quality services. We do not, however, guarantee specific business outcomes (such as exact search-engine positions, sales volume or reach), as these depend on external factors beyond our control. Our liability is limited, in any case, to the amount actually paid for the service in question.

8. Domains, hosting and third-party services

Domains, professional email, hosting and third-party tools may carry their own costs, borne directly by the client and passed on without any markup. The availability of these services is governed by the terms of their respective providers.

9. Cancellation

One-off projects may be cancelled in writing; the amount due corresponds to the work carried out up to that date. Maintenance subscriptions may be cancelled at any time, taking effect at the end of the next billing cycle.

10. Governing law and dispute resolution

These terms are governed by Portuguese law. In the event of a consumer dispute, the consumer may turn to an alternative dispute resolution body. Without prejudice to this, the courts of Não Somos AI’s registered seat have jurisdiction.

11. Changes

We may update these terms to reflect legal changes or changes to our services. The version in force is always the one published on this page, with its update date.

Contact

For any question about these terms, write to geral@naosomosai.pt.